Terms and Conditions of Sale
Deskwell Limited · DWOffice.furniture · v1.0 (July 2026)
These are the terms on which we sell office furniture and related products to businesses. Please read them before you place an order. They are written in plain English wherever we can manage it, but they are a legal contract, so the detail matters.
If anything here is unclear, ask us before you order. We would rather answer a question than resolve a dispute.
1. Who we are
In these terms, "we", "us" and "our" mean Deskwell Limited, a company registered in England and Wales.
Company number: 17332661
Registered office: 22 Blackwall Basin, 1 Myers Walk, Canary Wharf, E14 5GT
VAT number: Awaiting VAT registration
Website: DWOffice.Furniture
Contact: hi@dwoffice.furniture · 0208 138 0512
"You" and "your" mean the business, organisation or person placing the order.
2. These terms, and who they are for
2.1 We sell to businesses and organisations only. By placing an order you confirm that you are buying in the course of a business, trade, profession or other organisation, and not as a consumer.
2.2 Because you are not buying as a consumer, the consumer cancellation and cooling-off rights under the Consumer Contracts Regulations 2013 and similar consumer protection laws do not apply to your order. Your rights in respect of faulty goods are set out in section 9.
2.3 These terms apply to every order you place with us and form the whole agreement between us. They override anything in your own purchase order, terms of business or other document, and no such document forms part of the contract even if we do not object to it.
2.4 We may update these terms from time to time. The version that applies to your order is the one published on our website when you place that order.
3. Placing an order
3.1 The prices, specifications and images shown on our website are an invitation to order, not an offer we are bound to accept.
3.2 When you place an order you are making an offer to buy. A contract is formed only when we send you an order confirmation, or, if earlier, when we dispatch the goods or pass your order to the relevant supplier for fulfilment.
3.3 We may decline or cancel an order before that point for any reason, including where the goods are unavailable, where we identify a pricing or description error, or where we are unable to verify that you are ordering as a business. If we cancel and you have already paid, we refund you in full.
3.4 Please check your order carefully before you place it. You are responsible for making sure the products, quantities, specifications and delivery address are correct.
4. Products, specifications and how we ship
4.1 We publish full specifications on each product page. We take care to make them accurate, but manufacturers occasionally change designs, materials, fittings or finishes. Minor variations from the images or description do not entitle you to reject the goods, provided the products remain fit for their purpose and materially as described.
4.2 Colours shown on screen depend on your device and may differ slightly from the finished product.
4.3 Most of our products are shipped to you directly from our suppliers. This does not change any of your rights under these terms: your contract of sale is with us, and we remain responsible to you for the goods as set out here.
5. Prices
5.1 Prices are shown on the product page and are the same for every business customer. We do not run negotiated or account-based pricing.
5.2 Prices are shown excluding VAT unless stated otherwise. VAT is added at the rate in force at the point of sale.
5.3 Delivery charges, where they apply, are shown before you confirm your order.
5.4 We try hard to keep prices correct, but errors happen. If we discover a genuine error in the price of goods you have ordered, we will contact you before we accept the order. You may confirm the order at the corrected price or cancel it for a full refund. We are not obliged to supply goods at an incorrect price.
6. Payment
6.1 Payment is due in full at the point of order. We accept payment by card and other methods shown at checkout, and by bank transfer.
6.2 If you pay by bank transfer, your order is not accepted and lead times do not begin until cleared funds reach our account.
6.3 We also offer business "pay later" and instalment options through Klarna, subject to Klarna's own eligibility checks and terms. Where you use a Klarna option, your payment arrangement is between you and Klarna; your contract for the goods remains with us under these terms.
6.4 Title to the goods stays with us until we have received payment in full. Risk in the goods passes to you on delivery (see section 8).
7. Cancellation and changes
7.1 We do not offer change-of-mind cancellations or returns as standard. Once your order is accepted it is binding.
7.2 For some products, cancellation or a change to your order may be possible, but it is not guaranteed and depends on the stage of fulfilment and the supplier's own terms. If you need to cancel or change an order, contact us as soon as possible and we will tell you honestly what is and is not possible.
7.3 Where we are able to agree a cancellation, we may deduct any costs already incurred, including supplier charges, before refunding the balance.
7.4 Nothing in this section affects your rights where goods are faulty or not as described (see section 9).
8. Delivery, risk and damage
8.1 Delivery timescales shown on the site or in your confirmation are estimates in good faith, not guarantees. We are not liable for delays caused by suppliers, carriers or events outside our reasonable control (see section 11).
8.2 Larger items are often delivered on pallets and may need suitable access and someone available to receive them. Please make sure the delivery address can take the delivery.
8.3 Risk in the goods passes to you when they are delivered to the address you gave us.
8.4 Please inspect your delivery on arrival. You must tell us about any visible damage, shortage or wrong item within 48 hours (two working days) of delivery, in writing and with photographs where the goods or packaging are damaged.
8.5 If you do not report damage, shortage or a wrong item within that window, the goods are treated as delivered complete and in good condition. This does not affect your rights in respect of faults that could not reasonably have been seen on inspection (see section 9).
8.6 If a delivery is missed or refused through no fault of ours and has to be re-attempted, you may have to pay the carrier's re-delivery charge.
9. Faulty goods and warranties
9.1 We must supply goods that match their description, are of satisfactory quality and are fit for their purpose, in line with the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982. Those rights are not affected by anything in these terms.
9.2 Each product carries the manufacturer's warranty, as stated on the product page. The warranty period and what it covers are set by the manufacturer.
9.3 If something is faulty, contact us. We act as your point of contact and will help arrange the remedy, which depending on the fault and the manufacturer's warranty may be a repair, a replacement or a refund. We may ask for photographs, a description of the fault and, where needed, return of the item so it can be inspected.
9.4 Warranties do not cover fair wear and tear, misuse, incorrect assembly or installation, failure to follow care or usage instructions, or damage caused after risk has passed to you.
10. Your obligations
10.1 You are responsible for making sure the products you order are suitable for your intended use and comply with any workplace, health and safety or other requirements that apply to you.
10.2 Where products require assembly or installation, you are responsible for assembling or installing them correctly and safely, following the manufacturer's instructions, unless we have agreed an installation service in writing.
11. Events outside our control
11.1 We are not liable for any failure or delay in performing our obligations where that is caused by events outside our reasonable control, including supplier or carrier failure, strikes, extreme weather, fire, flood, epidemic, failure of utilities or transport networks, and acts of government.
11.2 If such an event happens, we will let you know and do what we reasonably can to reduce the effect. If the delay is substantial, either of us may cancel the affected part of the order, and we will refund you for anything paid for goods not supplied.
12. Our liability to you
12.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
12.2 Subject to clause 12.1, we are not liable to you for any loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, however it arises.
12.3 Subject to clause 12.1, our total liability to you in connection with any order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total amount you paid for that order.
12.4 This section reflects the fact that you are buying as a business and that our prices are set on that basis.
13. Data protection
13.1 We handle your personal data in line with UK data protection law and our Privacy Policy, which is published on our website. Our Privacy Policy explains what we collect, why, how long we keep it and your rights.
14. General
14.1 If any part of these terms is found to be unlawful or unenforceable, the rest continues to apply.
14.2 If we do not insist on a right straight away, or delay in enforcing it, that does not mean we have given it up.
14.3 You may not transfer your rights or obligations under these terms without our written consent. We may transfer ours to another organisation, and we will tell you if we do.
14.4 A person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms.
15. Governing law and jurisdiction
15.1 These terms and any contract made under them are governed by the law of England and Wales.
15.2 Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms, contact us at [sales email to be inserted] or on 0208 138 0512. We are happy to help.
Deskwell Limited · Company number 17332661 · DWOffice.furniture